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Frequently asked questions
- A refurbished machine does not heat up
I bought a refurbished machine, but it doesn't heat. What should I do?
- Amount of coffee
How much coffee should I use when brewing 12 or 48 cups?
- Cleaning frequency of coffee machines
How often should I clean my coffee machine?
- Coffee has no taste
When the infusion is finished, the coffee as no taste. What can I do?
- Coffee is spilling over the basket
While my coffee brews, it spills over the filter and grains of ground coffee get in my thermos or carafe. What should I do?
- Features of refurbished equipment
What are the main features of refurbished machines?
- Impossible to connect to a water source
I can't connect my automatic machine to a water source. What can I do?
- Light indicators are off
My machine’s light indicators are all off, why?
- Missing 100 / 200 V cable
I acquired a dual voltage piece of equipment (110 / 220 volts) but the power cord is missing. Is this normal?
- Proportion of water and chocolate powder
What is the best ratio water / powder to serve an exquisite hot chocolate beverage?
- Use of the faucet while brewing
Can I use the water tap of my machine while brewing coffee?
- Water filtration system
Why is it recommended to use a water filtration system for my coffee equipment?
- Water pressure
What is the recommended water pressure when using an automatic coffee machine?
- Water temperature in the tank
To what water temperature should I set my commercial coffee machine tank to optimally brew my coffee?